FREQUENTLY ASKED QUESTIONS
General Questions
TOPH is a fashion brand and e-commerce platform dedicated to redefining African fashion through bold, innovative, and sustainable designs. All our products are locally sourced and produced in Nigeria, supporting local artisans and vendors.
TOPH is based in Lagos, Nigeria, but we offer nationwide and international shipping.
You can reach us via email at support@shoptoph.com, through our social media platforms, or by using the contact form on our website.
Orders & Payments
Orders can be placed directly on our website. Simply browse our collections, add items to your cart, and proceed to checkout.
We accept bank transfers, debit/credit cards, and other secure payment gateways listed at checkout.
Yes! We use secure payment processing and encryption to ensure your transactions are safe.
After placing an order, we place confirmation calls to our customers, at that point you can decide to cancel or modify your order. Once an order is confirmed and production has started, modifications or cancellations may not always be possible. Please contact us as soon as possible to check if changes can be made.
Shipping & Delivery
Yes, we offer international shipping to selected countries. Shipping costs and times vary based on location.
- Lagos deliveries: 2-3 business days - Nationwide deliveries: 5-7 business days - International deliveries: 7-21 business days
Once your order is placed, you will receive an email with your order status, and every time the order status changes, you will get an email. You can also track the status of your order from your dashboard.
Returns & Exchanges
We accept returns within 7 days of delivery for items that are unworn, unwashed, and in their original packaging. Customized or discounted items are non-returnable.
To initiate a return or exchange, please contact our customer support team with your order details.
If you receive a defective or incorrect item, contact us immediately, and we will resolve the issue at no additional cost.
Products & Sizing
A size chart is available on each product page to help you select the right fit.
Yes, sustainability is at the core of TOPH. We use eco-friendly materials and ethical production processes to minimize our environmental impact.
Wholesale & Partnerships
Yes! We offer wholesale options for vendors looking to stock TOPH products. Please contact us for more details.
We are open to collaborations with designers and influencers who align with our brand values. Reach out to us to discuss potential partnerships.
Other Questions
Currently, we operate as an online store, but stay tuned for pop-up events and future store openings.
Follow us on social media to stay informed about the latest drops and exclusive deals.
For any other questions, please email us at support@shoptoph.com or reach out via social media.